In that spirit, as you look to pivot to home delivery or expand the products you offer or your delivery radius, there is no better time to evaluate your level of service, how you can differentiate yourself from any competitors, and become more efficient. Here are four ways — all areas that Delivery Biz Pro specializes in — to help you do just that. 

1. Know Your Customers

Most businesses keep track of customer information, but how many of them use it to know and understand them? In order to provide the best experience and maintain customer loyalty, you have to find a system that will allow you to track as many details as possible and let you review and evaluate that information in order to get a better understanding of their wants and needs. 

Tracking things like subscription startup dates, order history, and special requests allow you to create a profile for each customer so you can create personalized offers and up-sell suggestions. From a business perspective, enhanced order tracking also gives you the information you need to better forecast inventory and identify potential growth opportunities for new items or product categories. 

2. Communicate Before, During, And After Delivery 

We’re in the age where people have multiple methods for communicating right at their fingertips. They have a phone, access to email and social media, instant messaging, and more. All of this means they are receiving a constant stream of communication throughout the day. People have come to expect that there will be ongoing interactions with the places they do business with — from the time they place their order, through delivery, and follow-up. 

If you aren’t in touch with your customers at every stage of their buying journey, then you’re missing out. Frequent communication builds a relationship, identifies opportunities to improve service, lets your customers know that their business is important to you, and provides opportunities to increase sales.   

3. Nurture the Relationship

The most successful businesses are the ones who have nurtured relationships and created a following to establish the brand loyalty that insulates them from the ups and downs, which has been crucial as we endure a recession. Nurturing the relationship means communicating with your customers consistently with information relevant to them and their buying habits. With Delivery Biz Pro, you can send alerts and reminders easily, welcome emails, or even notifications to customers who haven’t ordered recently. Whether you’re reminding them that it might be time to place their weekly order for produce or you’re rewarding them with a coupon for referring your business to a friend, it’s more important than ever before to build a connection with your customers. 

Keep in mind that you should also provide convenient ways for your customers to communicate with you as well, with a very clear contact email, phone number, and feedback form on your website. Good communication is a two-way street.

4. Provide Excellent Service

You can do all of the right things to get to know your customers and build their trust, but in the end, it’s all about delivering on your promise. Businesses that falter even one time by showing up late or forgetting to include an item that was ordered can easily be replaced by a competitor. That’s why it’s crucial to make sure you’re doing everything you can to meet and even exceed the high expectations that have been put upon you.

With an all-in-one eCommerce and delivery software like Delivery Biz Pro, you can enhance the buying experience with the use of our customer management tools that allow orders to be placed, tracked, and edited easily while maintaining communication between you, the customer, and the driver. Not only will you be able to ensure accurate orders every time, but you’ll also be able to achieve another key component of excellent service — on-time delivery. Our smart route management features tell your drivers what needs to be dropped off and gives them turn by turn directions to help them get to their destination. Have a last-minute change? Drivers can modify orders on the road or reposition stops to account for unexpected changes such as a canceled order or a new priority.    

Get All the Tools You Need To Grow With Delivery Biz Pro

If you’re looking for the right subscription management software to help your business build customer relationships, streamline operations, and come out on top, Delivery Biz Pro is here to help. To learn more about the features, contact a member of our team today to schedule a free demonstration.

Photo: Gustavo Fring via Pexels

The post Four Ways To Outshine the Competition In the Subscription Home Delivery Businesses appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

If your business is struggling to meet high customer expectations, Delivery Biz Pro is here to help. In today’s post, we’re going to discuss some of the features and tools that can be found in our delivery management software. It can help you keep track of all of the details so you can do more and offer more to your customers. Here are just a few of the things that Delivery Biz Pro can do for you.

Send Personalized, Automated Emails

Using a system to send emails automatically isn’t anything new, but there are still some small companies that are still doing it the hard way. Even if you have email automation, are you making an effort to send out highly personalized emails, or are you just sending a one-size-fits-all note? 

Just because you’re using an automated system to send out emails, that doesn’t mean it has to look as if you are. Emails should be sent at specific times that are relevant to the customer — after signing up for emails, after making a purchase, after receiving their order, and so forth. Ideally, each email should also contain unique information that is specific to that customer including their name, order details, reminders about upcoming deliveries, and suggestions for future orders based on past buying preferences. This level of personalization can be difficult to achieve — unless you have the right tools to help you do it. 

Control Customer Accounts With Ease

Expanding your customer base while allowing for more customization means a significant increase in complexity. This requires a system that is robust enough to help you handle all of the moving parts. With Delivery Biz Pro, you can easily track orders, see past account activity, and make changes to profile data. Customers that want to pause their service while on vacation may do so, and you can manage it with ease by setting up a hold during the specified date range. Need to alert a driver about a specific customer request? It’s no problem — simply make a note in their account and the message will be relayed.  

Track Customer Notes and Conversations

Customer communication can happen in many ways — emails, text messages, phone conversations, and so forth. Every conversation and every interaction can offer useful information and an opportunity to improve the customer experience. Delivery Biz Pro can help you track all of your customer communications in one convenient location. With our delivery management software, you can set reminders, establish recurring notes, and even track all of your phone conversations. Never miss out on another opportunity because you forgot to follow-up. 

Send Automatic Order Reminders

Increase the frequency of repeat orders by sending automatic alerts to customers who have purchased before. Delivery Biz Pro makes it easy to track customer orders and then use that data to set up automatic messages reminding them that it might be time to order again. Your customers will appreciate having one less thing to remember and you’ll appreciate more order consistency. 

Offer Order Suggestions

Amazon is the master at increasing sales through product recommendations and now you can do the same with Delivery Biz Pro. When customers enter the shopping section of your website, they can see the full list of product offerings as well as suggestions for products they may like based on their browsing history. It’s like having their own personal shopping assistant, every time they visit the website.

Do It All With Delivery Biz Pro

Managing a subscription delivery business offers many challenges, but the experts at Delivery Biz Pro are here to provide solutions that can help you optimize your business, improve the customer experience, and just do more. Are you interested in learning about all of the ways Delivery Biz Pro can help? Contact a member of our team today.

The post Five Ways To Offer a More Customized Buying Experience appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Delivery Biz Pro offers a delivery management software that aims to make the life of a small business owner easier. Our software has brought together everything that your subscription business or delivery business could need in order to increase efficiencies, manage inventory, monitor and track sales, and give your customers and your employees the ability to manage accounts. Plus, since we track everything for you, in a couple of clicks, you can have a dozen different charts and spreadsheets that will crunch the numbers for you and tell you where you are the most profitable, which products aren’t selling, and which delivery routes are the most profitable. Below, we’ll explain how by using our home delivery software, you will affect hundreds, or even thousands, of lives. Contact us today to learn more!

THE RIPPLE EFFECT OF SMALL BUSINESSES

Delivery Biz Pro believes firmly in the ripple effect of small businesses. The ripple effect is like a stone being dropped in a pool of water; it creates ripples that cause waves that touches everything around it. Our mission is to help you create ripple effects by using our delivery management software. We believe an example best illustrates our point.

Your Meal Delivery Business

Your small business delivers meals to others. You pour your heart out into creating delicious and nutritious meals that you deliver (hopefully on a subscription basis). Your customer then prepares the meal and the whole family enjoys it. Many people think the ripple effect stops here. In reality, this is only the beginning.

The family who enjoyed your premade meal now has the energy and fuel they need to go about their lives. The kids will grow strong because of the balanced diet they are eating. The parents will have the energy they need to do their respective careers (which has its own ripple effect), not to mention the energy they need to do other tasks, such as volunteer at church or in the community or even just hold the door open at the bank for someone.

In reality, your one small meal has touched dozens of people through those who ate your meal. It has allowed them to grow and thrive when otherwise they wouldn’t. And the ripple effect doesn’t stop there. Through holding the door open, that other person probably felt grateful. They probably passed that gratitude on by doing something nice that day for someone else. And the ripple travels, perpetually, never stopping — unless you stop doing what you’re doing.

NEVER STOP DREAMING

Delivery Biz Pro understands the frustrations of a small business (we’ve been there!). There are days when you wonder why you are doing what you are doing. When an angry customer calls in, you might think about throwing in the towel. There are days when the incredibly long hours and missed sleep and time with family makes you wonder if it’s worth it, if you are making a difference, if anything you are doing really matters.

Delivery Biz Pro wants to remind you that despite the valleys, there are always mountains. And if you didn’t go through the valleys, how would you experience the mountain?

Take your delivery business or subscription business to the next level and make even more ripples with our delivery management software solution. Contact us today!

The post Helping More People with Delivery Software appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Delivery Biz Pro specializes in home delivery software that ensures your propane delivery customers never run out of fuel. Through our innovative all-in-one platform, you will be able to manage your customers, track orders, allow your drivers to make changes, and provide a user-friendly customer marketplace where your customers can make payments and manage their account. Below, we’ll go over some of the benefits of propane delivery services and how our propane delivery software can help. Contact us today to get started!

BENEFITS OF PROPANE DELIVERY SERVICES

Because No One Likes Lugging Around Propane Tanks

For the most part as a propane delivery service, you will be refilling large tanks for home or business use. However, a good part of your business may be the smaller propane tanks themselves, such as those sold at gas stations that most customers use for their barbeque grills and the like. These tanks are heavy when empty and even heavier when filled, and no one likes lugging these around. But keeping track of such a vast number of propane tanks can be daunting unless you have our propane delivery software. Our software will allow you to lug around the right amount of tanks and not have too many or too few, saving your employees from too much hauling and saving you in transportation costs.

Automation

Because of the busyness of people’s lives, more people are looking to automate as much of the decision-making as possible as a way to simplify their lives. Thus, the rise of the subscription delivery business. Propane delivery businesses are largely automated as well because you have a rotating schedule of fuel delivery to your regular customers. The challenge with propane and fuel delivery services is that during some months, your customers use a lot of propane and other months they use a little. This is where the power of our driver software piece comes into play.

The drivers of your propane delivery trucks will be able to monitor the levels of your customers’ tanks easily. You will also be able to see average usage of each customer, which can allow you to know how much propane inventory you will need to keep on hand during each season. Having the ability for your drivers to make changes instantly will save you time and money, so you’ll know when to skip a customer who has enough fuel and which customers may need fuel more frequently.

GROWING WITH DELIVERY BIZ PRO’S DELIVERY MANAGEMENT SOFTWARE

The more your business grows, the more you’ll need to delegate tasks. With propane delivery software, our software will track your orders, monitor inventory, and make billing management easy. Your customers will be able to create their own account, change their propane order, and pay their bill without having to talk to you. Your drivers can update tank deliveries in a snap. At the end of a long day, your dashboard will give you the crucial numbers you need, such as daily sales and new customers, as well as produce financial reports that will help you grow and manage your small business.

As your subscription delivery business grows, the more you can automate tasks, the more time you’ll have to plan for your future. If you’re looking to make your daily life easier, look no further than Delivery Biz Pro’s home delivery software. Contact us today!

The post Propane Delivery Software: The Best Software For Your Propane Delivery Business appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Delivery Biz Pro specializes in offering subscription management services to small businesses that are looking to grow. Our powerful software aims to be an all-in-one tool that you can use to manage all parts of your business, from a professional customer marketplace where customers can discover who you are to a driver software and data management tool that will give you and your employees everything they need to be successful in one place. Below, we’ll go over why you need to pay attention to your data and how subscription management software can make your subscription delivery business easier. Contact us today to learn more!

WHY DATA MANAGEMENT MATTERS FOR YOUR SUBSCRIPTION MANAGEMENT BUSINESS

Manage Your Data

One of the biggest mistakes small businesses can make is not analyzing your data. One of the reasons for this is because some people are number adverse, meaning they hate looking at numbers and interpreting numbers. However, as a small business owner, it is crucial for future growth to know your sales numbers, which products and/or services are the most profitable, and which products and/or services you are losing money on. Another reason small business owners ignore their data is because pulling all of the numbers together in spreadsheets is a chore and a headache that, after the end of a long week, is just too much to bear. This especially holds true for delivery businesses that are subscription-based.

One of the most powerful tools we offer you is subscription data management. We do our best to pull all of your numbers together in easy-to-read and understand charts and spreadsheets so you can know with a quick glance the direction your numbers are heading. We also offer all of the details you could ever want, such as daily sales numbers, pre-ordered products, and more. You can’t get better if you don’t know where you’ve been and what you can improve upon.

WHY YOU NEED SUBSCRIPTION MANAGEMENT SOFTWARE BY DELIVERY BIZ PRO

As a small business owner, you understand the need to simplify your processes and find efficiencies in order to squeeze every penny out. Even though you may not want to, diving into your data is crucial to your subscription business growing and thriving in a competitive marketplace.

Delivery Biz Pro began with the simple goal to help your small business succeed by providing delivery management tools all in one place, from your website design to your customer management and data management tools. As a subscription delivery business, you’ve likely discovered that tracking orders and changes in orders can quickly become overwhelming without a robust subscription management software to help.

Our user-friendly admin dashboard offers all of the highlights of the data you will need in one place. You can get numbers for your top subscription products and routes, your sales, your customers, and your financials, such as income statement, balance sheet, and profit and loss. You can permanently say good-bye to all of your other spreadsheets, and save time with our subscription management software. After a short period of time, you will become a whiz, and soon financial projections will be a breeze.

Don’t believe us? We invite you to try us, and see for yourself the difference in your subscription business. Contact Delivery Biz Pro today to get started!

The post The Importance of Data Management for Your Subscription Delivery Business appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Cannabis delivery is growing, too. After all, those with medical conditions may not be able to easily leave their home and pick up what they need. Hence, cannabis delivery is helping many people.

Delivery Biz Pro specializes in offering home delivery software solutions for small delivery businesses, such as cannabis delivery. Our superb interactive interface is easy to use for both the customer and for you, the business owner. From making quick changes to your website, like adding pictures, to utilizing our Admin Tools that allow you to make adjustments to customers’ payments, our delivery management software has everything you need to streamline your deliveries, improve customer satisfaction, and free up precious time for you to do other things, such as plan for expansion.

In our last blog post, we discussed some tips on how to take your cannabis delivery to the next level. In this blog post, we’ll continue our discussion. When you’re ready, we invite you to visit our website, and learn a lot more about the incredible benefits our delivery management software offers. Contact Delivery Biz Pro to get started!

TIPS TO HELP YOUR CANNABIS DELIVERY BUSINESS GROW

Excelling in Customer Service

Many people may consider the advice of excelling in customer service cliche. Doesn’t every business do that? Surprisingly, the answer is no. In this day and age of instantaneous internet reviews, you would think more businesses would place an emphasis on customer service. However, the good news is that having stellar customer service is one place your cannabis delivery service can stand out from the crowd. Get a top-notch driver routing software that will manage all of your data for you, help your drivers by planning their routes, have access to every report you need to analyze and evaluate your business, and have the ability to have the best website design in the cannabis delivery business. Delivery Biz Pro’s delivery management software does all this and more.

Invest in the Right Vehicles

Since you’re a cannabis delivery service, you’ll need to make sure your goods are securely transported. Make sure of the basics: that your vehicle(s) is in good working order and that the locks work. You will also need an alarm system as well to prevent break ins. And you may want to consider a temperature control system if you are transporting cannabis that could be perishable. Be sure to check with your state to ensure your cannabis delivery system will abide by any applicable state laws. One final point: be sure your cannabis delivery vehicles are only used for business purposes. This will keep you out of any conflict of interest disputes, as well as any other sort of trouble that can come when you mix business with personal use.

HOW DELIVERY BIZ PRO CAN HELP WITH YOUR CANNABIS DELIVERY BUSINESS

The mission of Delivery Biz Pro is to provide every tool that your cannabis delivery business would need to be successful, from offering a killer customer interface to providing you with the back office numbers you need to expand and grow. Our delivery management software is unbeatable. As an all-inclusive delivery software for small businesses, Delivery Biz Pro continues to innovate and update our products with changing market conditions. When you have an idea, let us know! We’re constantly striving to improve and meet your needs. Simply put, your cannabis delivery business needs delivery management software. Contact us today to get started!

The post Taking Your Cannabis Delivery to a Whole New Level, Part 2 appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Let’s take a closer look at that question. Say that you offer farm fresh dairy deliveries to the city of Boston. A customer decides that they no longer enjoy cheap, over-processed milk from the store so they hop on Google and type in “milk delivery service in Boston” and find your website. On the surface, it might look like you have met their need. After all, they needed local dairy delivery and you can provide that.

Fresh milk in their fridge is the product that they need — but what do they need from your actual service? In today’s blog, Delivery Biz Pro is taking some time to look more closely at this concept to help you ensure your service is meeting your customers’ needs. Keep reading to learn more, or get in touch with us to discuss how our delivery management software can meet all of the below requirements.

An Easy-To-Use Website

Nothing is more frustrating for a customer than a confusing, outdated, or slow website. Imagine if a customer was standing in front of you with cash in hand. They hold out the cash to give it to you, waving it in your face, and you just stand there and stare blankly while they try to shove it into your hand or your shirt pocket. Now imagine that same scenario, but instead of staring blankly, you reach out and shake their hand, let them know what products you will provide for the money they are giving you, collect their money, write them a receipt, and double check that the order is right.

When a customer is trying to sign up for your delivery service, the last thing you want them to see is an unresponsive website. Ensuring that your website is modern, fast, secure, and easy-to-use will make more customers willing to use your service.

Customizable Options

In this day and age, your customers have a wealth of options to choose from when they are looking for a service, whether it is a daily dairy delivery or a monthly propane drop-off. The more options you can provide for your customers, the more likely it is that they’ll use your service over your competitor’s.

When you use a delivery management software like ours, you can give your customers as much or as little control over their orders as you want. They can control their order timeline, for example, and decide what day to receive deliveries on and how often. They can set recurring deliveries and add special one-time items. They can order months in advance or skip their next delivery, and so much more. With a good delivery software, your customers can have complete control over their orders without making your job or your drivers’ jobs any more difficult.

Organization

Organization is a key component of any delivery service. If your end of the business is not organized, it will show on your customer’s end in the form of late, missed, or inaccurate deliveries, overcharges, or unaccounted deposits when they have in fact turned in their items. This can be incredibly frustrating for a customer.

When your delivery management software is tailored for your specific industry and does the hard work for you, the organization factor naturally follows.

At Delivery Biz Pro, we focus on a few main delivery industries including dairy, water, produce, meal kits, and propane. Many of these industries, especially dairy, water, and propane, include a facet that many delivery softwares are not equipped to handle: bottle, jug, or tank deposits. Customers will quickly feel taken advantage of if they return a deposit yet are charged for a new one or their account lists deposits as outstanding. With our software, drivers can quickly check off who has returned deposits and who hasn’t as they make the deliveries so there is never any confusion.

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On-Time And Accurate Deliveries

Customers want their deliveries to be made on the day they have chosen and they want them to be accurate. That way there is never any hassle and they can continue using your services without any frustration. Our software does all of the difficult work for you by automatically generating order and load sheets and driver routes so your team knows exactly what needs to go in each box and each truck. It also empowers your drivers to find the fastest and most efficient routes, text customers when deliveries have been made, make changes on the road, and more.

Late Cut-Off Time

The later you can make your cut-off time, the better it is for your customers who need to make last-minute changes to their orders. To have a late cut-off time, you need to have a delivery management software that takes all of the guesswork out of driver routing and order management. Ours does just that, allowing you to decide the best cut-off time for your business.

Give More To Your Customers With Delivery Biz Pro!

Your customers deserve the very best. If your business can’t meet the above needs, then it might be time to explore better software options that can make it happen. With Delivery Biz Pro, we can help you optimize your business from top to bottom by automating the processes above and more.

Learn more about implementing our delivery management software into your business model by filling out our short application. Taking just a minute to give us some insight into your business is the first step toward giving your customers exactly what they need: a highly efficient, customizable delivery service that makes their lives easier.

The post What Customers Need From Your Delivery Service appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Considering these shocking statistics, it is important to ask yourself this question: Is my website keeping up with trends?

At Delivery Biz Pro, we offer full-service order and delivery management software for local businesses who rely on recurring orders of goods like produce, water, dairy, and propane. We want you to be successful, and we know that one of the ways we can do that is by ensuring your website is mobile-responsive.

Because so much shopping is done online, you risk losing a big portion of your potential customers by not investing in an updated mobile website. In today’s blog, we are going to discuss a couple important reasons why a mobile-friendly online marketplace is essential for people who run home delivery businesses and offer a few ways we can help!

Reasons To Have A Mobile-Friendly Website

Be Better Than The Competition

Of course, it is possible that your main competitors already have a beautiful mobile-friendly website, in which case, you need to keep up with them. However, it’s very possible that they do not have websites that work on mobile, meaning their customers who like to do phone shopping will likely get frustrated and find a site that’s easier to use (ideally, yours).

Let’s say a customer opens up Google on their phone and types in “milk delivery in Minneapolis.” Two websites come up at the top of the Google search results page: yours and your top competitor’s site. The customer opens up your competitor’s website first and is met with an outdated webpage. They try to zoom in and the text becomes so jumbled they can’t even read it. Images are not loading and they can’t even find the “Contact” button to give the competitor a call to see if their product is worth the mess of a website. Frustrated and annoyed, they go back to their original Google search and click on the link to your business.

They are met with a beautiful homepage that features an image of a happy cow in a beautiful green pasture. In large text, they see the words “Fresh Dairy Deliveries To All Of Minneapolis.” Below that, there is a large button that says, “Let’s Go Shopping.” They click that button, and bingo! Staring back at them through the screen is the most beautiful shopping page they’ve ever seen. There are crisp pictures of pure white milk in glass bottles, fresh cheese, and homemade butter. Under each image is the price of the product and an “Add To Cart” button. It’s so simple that they find themselves adding more and more items to their cart, even though they already have butter and cheese in the fridge and only wanted some milk. In the corner of the screen is a shopping cart icon. They click it and can see what items are in their cart and the total price. Then the magic happens. They click the “Checkout” button. A secure form pops up asking for their payment. They easily and confidently put in their credit card information while thinking, “I wish all websites were this easy to use.”

So, it’s a good thing you knew how important it was to have a mobile-friendly website! Because that customer had such a positive buying experience, they can now confidently recommend you to all of their friends and family in the area.

Mobile-Friendly Websites Seem Trustworthy

If your website isn’t necessarily designed to be mobile-friendly, that doesn’t mean that it won’t work on mobile. It’s possible that a customer will still be able to navigate your website and make a purchase. However, a website that doesn’t adjust to the size of the screen it’s on might make a tech-savvy customer feel as if your website is outdated. Even if you think your website looks fine on mobile, to a trained eye it will likely make someone think, “Eh, could be better.”

In The 21st Century, Websites Overshadow Products

While it is unfortunate to admit, no matter how amazing your product is, if customers cannot easily order it online you will have trouble growing your business. We are an incredibly visual species. We like things that look nice and neat. If your website reflects this both on mobile and on a desktop, you are opening the doors for new customers to walk right in and place orders. We know you have a great product, now you need to show that to skeptical customers with a beautiful and easy-to-use website.

Let DBP Help

Delivery Biz Pro specializes in helping small businesses that run a home delivery service be successful with the right tools. If you haven’t guessed by now, one such tool is a mobile-friendly website. Included in our delivery software services is the design of a beautiful online marketplace where customers will love to browse and add products to their carts.

We include website design in our services because when we handle that side of things, you are able to consolidate the digital side of your service with one company. Rather than having one party design your website, another handle your payments and orders, and a third create delivery routes, we do it all. This means everything works seamlessly from the second someone clicks on your website and places an order to the moment your driver places the order on their front porch.

The online marketplaces we create aren’t only for your customers. They are also designed to be easy to use on your end. The online marketplaces are integrated with our delivery management software to automatically add customers to routes based on your specifications, whether it is by neighborhood, day of the week, or some other factor.

Best of all, because we handle all of this for you, there is no need to hire an internal IT team. Our experts are consistently monitoring our programs and your software automatically backs up to an Amazon cloud server twice daily, reducing the risk of a calamitous crash where you could lose all of your information. Our goal is to keep everything running smoothly so you never even have to think about your website or how to route your drivers.

With a suite of customizable administrative tools at your fingertips, you can generate sales reports, manage inventory, create promotional coupons, send order confirmation emails, and so, so much more.

If your business relies on customers placing orders online for recurring home deliveries, then our delivery management software and beautifully designed customer marketplaces might be just the thing your business needs to compete in today’s market. To learn more about how we can serve your business, take a few seconds to apply for our delivery management software. We will find a good time to hop on the phone and chat to learn more about one another’s’ businesses and how Delivery Biz Pro can help your home delivery business remain competitive in a mobile world.

The post Why Your Website Needs To Be Mobile Friendly appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Many local farmers and dairy producers have a slew of regular customers who come to their shop or stand weekly for milk, butter, eggs, fruits, vegetables and other items that they can buy fresh. In general, a lot of people would prefer that their food is from local sources, but going to the grocery store is a lot easier than hitting up the local farms. This puts local farmers in a bind. They need a way to grow their reach without losing the customers they already have.

That’s where offering to deliver your products right to your customers’ doors comes into play. If your business doesn’t already include delivery in its model, then this will bring about a lot of changes. You might need a website where customers can place orders, vans for delivery drivers to drive, and a delivery management software to keep track of everything. You might also need to update your licenses and insurance to ensure you’re doing everything legally and protecting your business.

In today’s blog, we’re going over some things to consider when deciding whether or not you should add a delivery service to your existing business, as well as how the experts at Delivery Biz Pro (DBP) can help.

Are Your Competitors Delivering?

If your competitors are already delivering their goods, then you might have no choice but to start delivering as well if you want to grow your business. You will always have those faithful customers who will drive out to your farm to purchase milk or produce, but retaining new customers can be difficult in this day and age when time and convenience are revered.

More and more consumers are choosing local dairy milk over mass-produced milk they can buy at the grocery store because they like to support local businesses and know where their milk is coming from. However, there also many consumers who would rather just pick up whatever milk the store sells than have to drive to a separate location just to pick up milk. This is where offering milk delivery wins. You are able to meet the needs of the people who want locally sourced milk as well as those who don’t want to make a separate trip to buy milk.

So, if your competitors are delivering and you are not, you could be missing out on a major demographic who would love your product, they just don’t want to go through a hassle to get it.

How Far Will You Go?

When diving into delivery for the first time, it is important to set limits on how far you will deliver. What if you only have two customers for your first month and they live two hours away from each other? Making that drive every week to deliver to two people will likely cost you more than you’re making. You never know how much engagement you will get when you first get started, and sometimes it is smarter to begin with a small delivery area and expand once that section is developed.

One idea to get a feel for how much interest people will show in having your product delivered to their door is to visit local farmers markets in the nearby towns or join official Facebook groups for the surrounding cities. Start reaching out to people and ask their thoughts on if they would be serious about having your products delivered to their home on a weekly or monthly basis if you happened to serve their area.

If your local deliveries prove to be profitable, then start expanding further and further out, reducing the risk for a major financial setback and increasing the potential for growth.

Delivering Is An Investment

Adding a delivery option to your existing business does require some amount of investment. As an example, let’s look at dairy deliveries. Selling dairy out of a small shop requires a couple refrigerators and a way for customers to pay. Delivering dairy is a whole different ball game. You will need to use a delivery truck that has a refrigeration system. You will also need a place to leave the products, as many homeowners wouldn’t place another order if they came back to find warm, spoiled milk on their porch. This might include investing in porch coolers for customers to rent. You will also likely need to collect special insurance and licenses to have your drivers out on the road making deliveries. And of course, a software to manage all of this.

This is obviously an investment, but it’s an investment that is often worth making, especially when you have the potential to grow your business from a few faithful customers who would drive an hour to get your product to hundreds or thousands of customers who would otherwise not know about your business.

Choose The Right People To Work With

Before you get any of this started, you will need to establish a way for your company to keep track of delivery orders and assign routes for drivers. That’s where Delivery Biz Pro comes in. We are a full-service delivery management software dedicated to helping local businesses expand their reach and provide their customers with a quality service in addition to a quality product.

What Our Delivery Software Can Do For New Delivery Services

We will work with you to get your business ready to add “home delivery” to its repertoire. First, you will need a website where customers can place orders, manage payments, and set recurring deliveries. This is included in our services, and our team of designers will ensure you are happy with how your website looks and performs.

Then, you will need a way for those products to actually get to the customers. Our delivery management software can automatically generate routes in a way that works for your business. You can assign customers to multiple routes, create routes by drawing a circle around a particular neighborhood on a map and send different drivers along specified routes, or create routes based on the days of the week. You could have the highest-quality products for the best prices, but if you can’t get them to the right places on time, you could lose a lot of customers.

Lastly, if your business model includes customers rinsing and returning their containers or renting porch coolers, you’ll need a way to keep track of this. With our produce and milk delivery software, your drivers can mark on an electronic tablet how many empty milk bottles or coolers a specific customer left on their porch for the driver to pick up. If a customer hasn’t returned a propane tank, water jug, glass bottle, cooler, or other deposit items you can have your system automatically send out reminder emails asking them to return those products.

With a comprehensive and customizable delivery management system like ours, you can ensure that everything is running smoothly from the website and ordering process to the deliveries to the collection of empty containers.

Learn More About DBP!

When you succeed, we succeed, and we’ve been here long enough to know when we’re not the right choice for a business. So, take twenty seconds and apply to use our delivery management software. We’ll figure out a time to hop on the phone with you and chat about what we can do for you. Get in touch today to get started!

The post Take Your Business To The Next Level With Delivery Software appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

When it comes to creating a successful business centered around recurring deliveries, having an easy way for customers to find you and purchase products is essential. When customers can see what you have to offer and navigate your website, they are more likely to spend time putting items into their carts. We know that you have a stellar product and amazing service, but customers might not be aware of that if you have an outdated or complicated website. In today’s blog, we are going to discuss some key components that customers like to see when they visit an online marketplace. Keep reading to learn more, or, if you want to hop on the phone with us and see if our delivery management software is right for your business, feel free to get in touch!

Tips For A Successful Online Marketplace

Immediately Show Shoppers What They’re Buying

People in this day and age are incredibly visual. It’s why videos get more views than blogs and more hours are spent scrolling through Instagram to look at pictures than actually reading the captions. Within two seconds of your homepage loading, customers should be able to tell what you’re selling. Big headlines saying “Farm Fresh Milk” or “Home Water Deliveries” will tell a potential customer what your business can offer them faster than a cluttered homepage with no organization and too much going on.

Know That Books Are Judged By Their Covers

Customers, whether we like to admit it or not, can judge a website with a glance and are not afraid to hit that ‘back button’ to return to their Google search to find a more reliable-looking service. A website that looks like it’s from 1999 will make customers think they have gone out of business or that they haven’t updated their payment security since 1999 as well. Some people believe that a good product will sell itself, but if you can’t keep a customer on the site long enough to realize that you do, indeed, have a good product and that you do have a safe checkout system, it’s not going to be enough.

Make Checkout Easy

Speaking of checkout systems, have you ever tried to order something from a local business’s website and became so frustrated with the checkout process that you gave up entirely? A well-designed website avoids this mess by making checkout as intuitive and as simple as possible. We can also set up your website to send out email confirmations when a customer checks out, automatically add them to a delivery route, and more. These little details tell a customer that a business has their stuff together and that they are a business they can continue to trust to provide them with a service.

Be Very Clear

Let’s say your website utilizes a shopping cart feature that allows customers to put items in their cart and make edits later before a final check out. Well, if you have a button below a product that says “Buy Now,” that’s a little confusing. Will their credit card on file be charged the moment they click that button? Will clicking that button automatically schedule a delivery? If you use a cart system, have a button that says “Add To Shopping Cart” so there is no hesitation. It only takes a moment of hesitation to lose a sale. Making things clear, concise, and understandable allows customers to take control of their purchases, and the more control they have, the happier they will be to click that final “checkout” button.

Be Mobile Compatible

If your website looks amazing on a desktop but is hard to navigate on a smartphone, you are missing out on a huge portion of your potential customers. Delivery Biz Pro’s customer marketplaces are designed for mobile first, meaning they will adjust to fit the screen size of the device the website is being viewed on, and may even have a completely different layout on mobile devices to help customers find what they need regardless of the size of the screen. Many customers will make their final purchases on their phones, and others will search for businesses on their phones and move to a desktop or laptop to finalize orders. In this world, you truly cannot afford to not be mobile compatible.

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Show Them If An Item Is Out Of Stock

If you own a local dairy, you likely know exactly how many gallons of milk you can provide to customers — after all, if you have had the same number of milk-producing cows for the last six months, you can roughly determine how much supply you will have at any given time. Our delivery management software features inventory management that can automatically update certain items with an “out of stock” banner. While it may sound counterintuitive to have options on your site listed as unavailable, it is better than having to let a customer know that an item they purchased actually will not show up on their doorstep. Plus, it shows customers that the business they are purchasing from is regularly updating their site, which is always a good sign. Our delivery management software and customer marketplace helps you and your customers be on the same page at all times.

Give Them What They Want

We’ve followed this theme throughout this blog and we want to hone in on it a little more. Customers might not always know what they want, but they certainly know what they do not want and they aren’t afraid to close out of your website if they see any red flags. Our goal when designing a customer marketplace is to avoid anything that might be a red flag for a customer. Through years of data, research, continuing education, and being humans ourselves, we know a thing or two about what customers like to see and have access to on a website and what makes a business’s website seem trustworthy. With a DBP customer marketplace, your customers will have easy and clear email communications, intuitive signup processes, automatic order confirmations, coupon codes, delivery reminders, account history, and more. Even though you may be a small business, we want your website to have all the bells and whistles that the “Big Guys” have.

Check out the helpful infographic below for the Cliff Notes version

Discover The DBP Difference

The web developers at Delivery Biz Pro are here for you day and night to ensure that your business is always running smoothly. Just like we don’t make “one size fits all” websites, we don’t make “set it and forget it” websites, either. When you sign up with Delivery Biz Pro, we don’t just create a website and leave you to figure out what to do with it. With us, you gain access to a team of IT professionals, designers, and web developers who are here to help with whatever you need, from design changes to promotional materials to general IT help.

Getting a DBP customer marketplace is included in our services — meaning you get a custom website at no extra cost to you. When you trust Delivery Biz Pro as your delivery management and routing software, you truly work with a full-service software and web development company who is here for you no matter what. Our goal is to set your business up for success so you can focus on providing your customers with the services they need. To learn more about working with DBP, take twenty seconds to fill out our application and we’ll schedule a time to hop on the phone with you and talk more about using our delivery management software.

The post The Importance Of A Well-Designed Website For Local Delivery Businesses appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.