DeliveryBizPro is a purpose-built subscription delivery platform serving many specialty grocers today. It gives boutique grocers the right tools to transform their business. With customizable subscription features, automated marketing tools, self-service platforms for customers, and analytical reports to help you grow, you can turn your passion into a profitable venture that customers will return to again and again!

The Subscription Model Advantage for Boutique Grocers

Why Subscriptions Work

Food subscription boxes became a hit during the pandemic because shopping at the local grocery store was less convenient than it used to be. Since then, specialty grocers have taken the subscription business model and given consumers more reasons than ever to buy their food online. Consumers have become accustomed to having more convenience and consistency when shopping online. In fact, they have developed lifestyles that value and demand the specialty food services that boutique grocers offer. 

Being able to choose a custom food subscription box that will be delivered to the home allows consumers to bring focus to their diet, spend less time at the grocery store, and easily plan and prepare foods with expert help from the grocer who sends them the fresh ingredients they need. This combination of convenience and savings makes the subscription model an attractive option for busy, health-conscious consumers.

Key Benefits for Grocers

Growing your boutique grocery business through a subscription service has its advantages. See how it can give you more ways to reach consumers and keep them loyal to your business.

Customer Convenience

First of all, a subscription delivery business model serves your customers better. If you already have customers who swear by your products, they are going to love the convenience of being able to get your food delivered to them on a weekly or monthly basis. A subscription-based business model like DeliveryBizPro meets your customers’ needs effortlessly, so they can spend less time choosing and obtaining their food and more time on the things that matter most.

Predictable Revenue

Loyal customers who sign up for subscriptions are a boutique grocer’s dream come true. If your customers are planning on getting regular deliveries from you, then you can plan on getting regular income from them. Recurring income streams provide the financial stability you need to grow your business now and in the long term.

Improved Customer Loyalty

As you deliver healthy food subscription boxes to your customers time after time, you are going to become a routine part of their lives. Not only are you building customer loyalty, but you are also reducing the number of customers who stop buying from you. If reducing customer churn is one of your goals, think seriously about the subscription service model.

Additional Revenue Opportunities

As you continue to meet your customers’ specialty food needs, you can also provide curated recommendations for them. This is an excellent way to promote new or seasonal products, and your customers will appreciate finding new ways to enjoy your products.

How Profitable is a Subscription Box Business?

Subscription box businesses have taken off over the past few years, and they remain popular among the younger crowd, specifically millennials and Gen Z. Although the upfront costs of the packaging and inventory may seem like a lot, consumers are typically willing to pay more for the convenience of a subscription service than they would pay at the local grocery store. With data-driven analytics and automated marketing, your boutique grocery could take in profits of 30-50 percent. 

DeliveryBizPro’s Tools To Power Your Subscription Program

It is likely that you already have a website and an eCommerce store, but do you have the right tools to make a subscription service possible? DeliveryBizPro puts together everything you need, making everything easy to use so you can deliver subscription food boxes and keep growing your business year after year.

Custom Subscription Features

We understand that not all subscription box services require the same tools. Some grocers will need tools that allow customers to set up recurring orders of their favorite products. Others will need subscribe-and-save options. DeliveryBizPro offers flexible features that allow you to create the ideal customer experience. 

For example, you could offer curated produce boxes, monthly gourmet staples, tailored boxes of natural foods, or themed boxes that allow customers to try new and unique products. Give customers the option to bundle their subscriptions for a discount, change the frequency of their delivery, or swap one ingredient for another. We give you the power to make subscription food services easy and enjoyable.

Automated Marketing Tools

Keep customers engaged with built-in marketing features that require no additional effort on your part. Our automated marketing tools include drip campaigns, delivery reminders, personalized product recommendations, and thank-you notes. You can stay connected with your loyal customers and retain new customers with the personalized CRM features included with DeliveryBizPro.

Customer Experience Enhancements

Give your customers the subscription box delivery service they want with an easy-to-use self-service platform. Your customers can quickly modify their order, pause their subscription service, or cancel one week of subscription delivery. Recurring orders are simple to set up during the checkout experience.

You can make the online experience even more engaging by integrating product recommendations, recipes, producer stories, and more.  

Data-Driven Insights

Utilize built-in analytics dashboards to refine your offerings and track subscription trends. You will receive clear metrics on important aspects of your business, such as retention rates, which products are most popular, and where you have an opportunity to upsell a product.

Check Out the Possibilities

Let’s say you are a boutique grocer launching a seasonal produce box subscription. Your customers have signed up using your DeliveryBizPro online platform, selecting from a number of produce box options, such as organic vegetables, fall fruits, and holiday citrus. They can choose whether they want produce for two people or a four-person family. Your customized DeliveryBizPro tools also allow them to subscribe to a full year of seasonal produce boxes, which will save them money in the long run. 

Before they complete their order, they will receive a personalized recommendation for add-ons that they may want to check out. After they have completed their order and received their delivery, they will receive an emailed thank-you note from your store, which helps the customer remember your name and encourages a repeat order in the future.

In short, DeliveryBizPro puts the power to succeed in your hands. From your launch to years down the road, we cover the unique subscription needs of a specialty grocer.

How To Build a Successful Subscription Model

Here are some actionable tips to get you started with a successful subscription model:

• Start with a focused offering
  Instead of putting all your products into a subscription right away, try out the business model with a small selection of popular products first.
• Prioritize flexibility
  Give customers the ability to customize their subscriptions as much as possible and allow them to pause their subscriptions as needed.
• Reward commitment
  Increase customer loyalty with incentives like free delivery or exclusive discounts for longtime subscribers.
• Tell a story
  Consumers love to relate with the people behind the products they are buying, so use good storytelling to highlight your supplier partnerships, share recipes, or showcase sustainability efforts.

Common Pitfalls To Avoid

As you launch your new subscription business model, avoid common pitfalls, such as:

• Overcomplicating your subscription options
• Making the self-service customer platform difficult to use
• Forgetting to send personalized follow-ups or using other customer retention strategies

DeliveryBizPro helps you get your subscription service off to a great start so you can focus on giving your customers exactly what they want!

The Future of Boutique Grocery Success

Standing out in the competitive grocery marketplace is going to take some work. Whether you work in an area that is already flooded with boutique grocers or you have to compete with a big-name grocery store, you need to find a way to attract and retain the customers who will keep you in business.

Thankfully, DeliveryBizPro is here to help. We are your ultimate partner for scaling your subscription delivery services and creating amazing customer experiences. As one of the best websites for powering successful boutique grocery subscription services all over the country, we can see that subscription services are the future of specialty grocery stores.

Learn more about our subscription-based business model for boutique grocers by contacting us. If you think DeliveryBizPro sounds intriguing and worth a closer look, schedule a demo so you can explore the tools available to you.

As a growing boutique grocer, you can build real connections with the customers who want the quality food that you are selling. Your people are out there, and you can reach them through a subscription model that builds loyalty through great customer experiences, custom tools, and automated marketing. Get started right now, and watch your store thrive!

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There are many reasons for this, including inaccurate orders and delivery delays. Let’s discuss how you can squash food waste and increase your margins—all with tools included with Delivery Biz Pro’s eCommerce subscription delivery platform.    

Real-Time Inventory Management

The stock of one of your products can change quickly and frequently, depending on the season, weather, economic conditions, a promotion and more. Trying to manage all of these variables is next to impossible without a robust software solution to help you see what’s going on. 

Delivery Biz Pro can help you track inventory in real-time, so you aren’t caught off guard if an unexpected boost in sales depletes your stock. It can also be used to create purchase orders, or you can give your suppliers the power to manage their own inventory and create purchase orders — taking one more task off of your plate. 

Ultimate Order Accuracy

If a customer makes an order but it’s not fulfilled properly or if there’s a communication breakdown somewhere between the customer and the supplier, it can lead to an inaccurate order and wasted food. Failing to send written confirmation of the order placed, not notifying customers of the estimated time of delivery, and not confirming order address are all things that can contribute to failed deliveries. Here’s how to keep customers updated, accurately: 

Order Change Alerts

Consumers who are ordering their food online want to be able to experience the same kind of flexibility they have when ordering in person. Therefore, you need to be prepared and ready to make last-minute changes. Even if your kitchen can make the requested modification, don’t forget to alert your driver. With our convenient mobile app, you can send driver text messages, modify delivery routes, and even schedule a new pickup location with the click of a button. 

Automatic Order Confirmations

Communicate with your customers automatically during the entire order process and send them an estimated time of arrival. Sometimes customers make mistakes when placing a food order, but now both you and your customer will be on the same page when you use our software to send instant notices of order confirmation. 

Delivery Reminder Emails

Go one step beyond just sending an order confirmation and send delivery reminders to individual customers. This will reconfirm the items they will be receiving and the time or day they can expect their delivery to arrive. When it comes to successful deliveries, communication is key and Delivery Biz Pro has multiple tools to help you do just that. 

Product Management

Sometimes you can deliver the requested items but the way in which the products are received can result in a poor customer experience. For instance, packing hot and cold items together can make for an unpleasant meal. With Delivery Biz Pro, our software allows you to designate certain items to be packed separately from others so salads stay crisp and soups stay hot. 

Improve Delivery Times

When you’re in the business of delivering perishable products, time is of the essence. Whether you’re trying to get chilled meal kits or hot dinners to their destination quickly, improving delivery times is a common KPI for many delivery businesses. One of the easiest ways to do this is to focus on route optimization and enhance communication with your drivers. 

Delivery Biz Pro gives you a simple, organized way to show what needs to be dropped off, to whom, and at what location. Drivers are given the most efficient route for their deliveries including maps with turn by turn directions. Need to override the system to make a priority delivery? No problem — simply use the manual feature to rearrange stops. 

Improve Margin and Grow Your Business With Delivery Biz Pro

Food waste can eat away at a restaurant’s profit margin, and for those in the business of food delivery, it’s no different. Don’t let inaccurate orders, late deliveries, and miscommunication contribute to food waste and a negative margin — enlist the help of customer-focused eCommerce delivery software. Delivery Biz Pro accomplishes all of this, plus so much more. Give us a call or fill out our online form to request your free demo today. 

Photo by Maarten van den Heuvel from Pexels

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Having an eCommerce store is the first step for most companies, but relying on a website alone and is not enough. If you’re ready to take your business to new heights, every delivery business should be taking full advantage of the opportunities provided by an eCommerce store by connecting it to customizable delivery management software like that from Delivery Biz Pro. Keep reading to learn more.

Increase Repeat Orders

One big advantage of having an eCommerce store is being able to track what your customers buy. This not only helps with inventory management, but also powers your marketing to current customers. Take order tracking a step further by analyzing customer buying habits and then offering suggestions based on those habits. For instance, when you connect Delivery Biz Pro to your eCommerce site, you can determine what products your customers buy and when they buy them and then use that information to send an alert reminding them that it’s time to buy.

A Store Set Up For Subscriptions 

We have been building eCommerce websites specifically for delivery businesses since 2007. As you may know, recurring home delivery businesses won’t work well with just any website store builder. If you went that route, with a generic website store builder, you’d have to integrate it with other new software and stitch these solutions together. In contrast, we provide you with one integrated, out-of-the-box solution for subscription delivery, eliminating any work or cost of patching separate solutions together, and informed by 13 years of experience creating customized subscription delivery eCommerce stores. 

Track Sales, Returns, and Deposits In Real-Time

With only a standalone eCommerce store, you may be able get detailed information related to sales and returns, but it takes time to process. A return can take days to show up in the system and this lag time can create big problems when you’re trying to manage inventory. But with a store synced with delivery software, your sales, returns, and bottle deposits are updated in real-time as your drivers make changes on the road. Our software can be accessed through a mobile app that allows your delivery drivers to manage transactions with the click of a button. Now if a driver has to correct an invoice, the change will be reflected online, immediately. 

 How To Make It Happen

We understand that setting up and running an online store is a big step for many small businesses, but it’s the only way to reach a bigger audience. If you really want your business to reach its full potential, pair it with the delivery software from Delivery Biz Pro. Getting started is easy. We’ll provide the support you need to integrate it with your current business processes and payments system so you can be up and running in no time. You’ll be able to create sales reports, inventory reports, and customer-specific reports that give you the data you need to analyze your business and make informed decisions.  

If you’re looking for tools that can help you grow your subscription delivery business, contact a member of our team. 

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Since 1998, Delivery Biz Pro has provided food delivery companies like yours with an eCommerce marketplace integrated with delivery software — optimizing deliveries by analyzing and improving upon current delivery data. Our delivery management software is specially designed to help your business manage inventories, track sales, and eliminate any inefficiencies that your business might be experiencing. According to Upserve Restaurant Insider, 33% of American consumers saying that they would be willing to pay a higher fee for faster delivery services, it is more important now than ever to optimize your delivery services and business infrastructure. 

The Challenge: Moving Consumers to Buy Produce Online

Food delivery is a valuable service that makes life easier, however, consumers have yet to completely make the switch from visiting the grocery store to visiting an online delivery marketplace. Approximately 96% of U.S. consumers still primarily shop for their groceries in the store — even though they can have those same groceries delivered to their doorstep using an online delivery service. 

One reason for the hesitancy to switch to online delivery is the challenge for some companies to be able to live up to consumers’ expectations. For instance, consumers assume that their order will be delivered quickly and accurately and don’t want to have their choices limited just because they are ordering online. They also expect to receive personalized communication throughout their buying experience — something that can be difficult to do, especially as a business starts to experience significant growth.

At Delivery Biz Pro, we have developed a delivery management system that can allow your business to get the competitive edge it needs to entice consumers to buy their produce online instead of going to a brick-and-mortar store. Learn more about our innovative delivery management and tracking software today. 

The Solution: Online Store That Optimizes For Each Customer’s Needs — eCommerce Specifically Built For Delivery

Delivery Biz Pro, our eCommerce delivery marketplace and software, is the tool that your business needs to efficiently track, sell, and deliver products. Check out this article to learn how one organic food delivery service, Washington Green Grocer, benefited from our software.

For businesses like WGG, one of the biggest challenges can be retaining customers and increasing order sizes. With Delivery Biz Pro, you can migrate all your past customer data into the system and get a customized online store that makes signup, ordering, and repeat ordering, so much easier. It also offers inventory management and route optimization so orders get out faster. Plus, you can increase customer retention with DBP’s automated email marketing, which uses order data to send just the right promotional email to the right customer at the right time. 

Working With Delivery Biz Pro

Do you currently have a produce delivery business? Contact us today to speak with our team about the power of all-in-one eCommerce and Delivery software. 

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Below, we’d like to share a little analogy about how growing your CSA or produce delivery business with the help of our software is just like growing the plants themselves. Read on, and be sure to schedule your free demo to see if our software is right for your business model. 

How to Grow a Produce Delivery Business

Use Rich Soil

The soil is the environment that your plant grows in. It needs to be full of nutrients to feed your plant. In the same way, your business needs a strong foundation before it can begin to grow. This can include your business model and how you plan to make money; your staff and team members who handle customer concerns and pack up boxes; and even the local market competition. If your business is in a toxic environment, it is likely to die before it even begins to sprout. 

Plant Seeds

Next, you need to plant the seeds in the soil. This will be the vessel that delivers your business to the customers. In our analogy, this is your website. A website is more than just a URL, just as a plant is more than just a seed. This will be the base of all of your business, and two decades into the 21st century, you can’t expect your business to grow without a good, user-friendly website. 

Give it Water

Now you must water your plant! Water is the lifeblood of a plant. Too little and it will dry up. Too much, and it will drown. Water is like your customers. You need enough customers to fund your business, but get too many without a plan for scalability and you’ll find yourself unable to fulfill their needs! Our produce delivery software helps you scale up your business by ensuring the logistical tasks don’t get lost in the weeds. 

And Plenty of Sun

Sun provides energy for your plants. It helps them turn all of the above into resources that it can use to grow. In this case, our produce delivery software is like sunlight hitting your plant! It opens up your petals so you can fully bloom and ensures you are able to turn that soil, seed, and water into something deliverable to your customers. 

Time to Harvest!

Now, it’s time to sit back and rejoice in what you have grown! Your fully grown plants are the fruits of your labor — sometimes literally! Metaphorically, though, harvesting time is watching your business thrive with larger delivery areas and long-term customers. 

Grow Your Business With Our Produce Delivery Software

Whether you run a CSA or deliver meal kits, our produce software can help ensure nothing slips through the cracks. Request a demo of our produce and CSA software today. 

The post How To Grow A Produce Delivery Business appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Fresh Produce Software That Grows With You

Today, we’re going to take some time to tell you about Ooooby (that’s right — four O’s). Ooooby is a New Zealand-based digital farmer’s market. The name Ooooby is an acronym that means “Out of our own back yards.” 

Ooooby’s goal is to put “small-scale sustainable farming at the heart of our food system.” They do this by fostering a network of local, organic growers who produce a variety of fruits and vegetables. Ooooby receives produce directly from their suppliers and hand-pack it to be shipped directly to customers. 

Since its humble beginnings in 2010 — working out of a converted shipping container and delivering produce to just 50 customers — Ooooby has grown exponentially. They now operate in Waikato, Bay of Plenty, Taranaki, and Christchurch, New Zealand; Sydney, Australia; and Fresno, California, and have plans to expand in the near future. They have now delivered over 345,000 boxes of fresh, local produce to over 17,000 homes. Ooooby uses the Delivery Biz Pro produce delivery software to get their food where it needs to be. 

The Right Software For The Right Business

At Delivery Biz Pro, we know how important it is to pick the right software for your business model. Our produce management software optimizes your business at every stage from a beautiful new website where your customers can load their carts with their favorite items to automated delivery routing so your drivers are empowered to make changes on the road if needed. 

Pete Russell, the CEO of Ooooby, says of Delivery Biz Pro, “We’ve been deeply impressed by the fantastic improvements DBP has brought to our customer experience as well as the operational efficiencies the software brings. Our customers have been raving about the new shopping interface and we saw an instant increase in average transaction values by over 10%. The DBP team has been an absolute delight to work with and we’re very excited about applying more of the powerful features that DBP offers!”

While Ooooby grew their business through a dream and hard work, our produce management software has been an important tool and we are excited to continue our relationship with Ooooby. They have plans to scale their business using the unique features that DBP can offer.

Grow Your Business With Our Produce Delivery Software

Delivery Biz Pro specializes in providing business owners with highly customizable, intuitive delivery management software for a wealth of industries. Whether you are looking for produce delivery software for your growing digital farmers market or simply need a simple CSA software to help run your program, we can help. 

Get in touch today to discuss how our produce software can help your farm or produce delivery business thrive. 

Click here to read more about Ooooby’s journey with Delivery Biz Pro. 

The post Case Study: Ooooby Grows Their Digital Farmer’s Market With Our Produce appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Delivery Biz Pro understands the struggles that small and medium-sized businesses face on their journey to success. We do our best to help those businesses succeed in any way we can. As a SaaS (software as a service) provider, we are dedicated to creating the best delivery management software on the market. We do this by housing an amazing team of developers and designers that think with both their hearts and their heads, giving our clients a fully supportive team. 

Today, we’d like to share another success story with you! This time, we’re going to be talking about Farm to People, a digital farmer’s market operating out of Brooklyn, New York.

Locally Grown, Thoughtfully Delivered

Farm to People specializes in local, organic foods ranging from fresh fruits and veggies to meat, seafood, eggs, and dairy. They currently deliver fresh produce in the highly competitive market of Manhattan, Brooklyn, and Queens. In an area where people need convenience to get through their busy days, how does Farm to People beat out the competition? 

It comes down to their commitment to excellence and our customizable produce delivery software. Their fruits and veggies come from farms that are family-run, non-GMO, and dedicated to sustaining the environment. Their meat, dairy, and eggs come from animals that are treated humanely, never caged, free-range, antibiotic-free, and growth hormone-free. Their seafood is sustainably sourced and come from fishermen and women who are dedicated to improving fishing practices and increasing positive change for threatened species. In short, their products are top-tier and their customers never have to guess about the sustainability or safety of their products. They just know that the boxes of fresh food they receive are good for them and good for the environment. 

Farm to People actually goes even further than just offering fresh food to their customers. Their website also includes a large and easily navigable recipe database that shows customers how to use their produce to make healthy and delicious meals. 

With all of that amazing food, how do they get it to the dense population of major New York City boroughs? That’s where we come in. 

Delivery Biz Pro’s customizable produce management software helps CSAs and digital farmer’s markets have a seamless experience from the supplier to the delivery driver to the customer, and every role in between.

Michael Robinox, Co-Founder of Farm to People, says of Delivery Biz Pro, “We are now able to offer 200 different handmade foods and expect that number to grow to 400 by June. Without the ability to customize, forecast and manage inventory on DBP, we couldn’t do it… We love that our customers are kept in the loop and know the minute their packages have been delivered. That kind of detail helps us build a trust that’s very difficult to earn.”

Our produce delivery software doesn’t just generate routes for you from a list of addresses. It gives you the opportunity to give your customers the absolute best service from the second they enter your website. With a user-friendly website, safe payment options, automated customer alerts, and so many more amazing features, you and your customers have what you need for a positive and successful interaction. 

Let’s Grow Together With Our Produce Delivery Software

As we said at the beginning of this blog, if you had no limitations, what would you do? Where would you go?

Delivery Biz Pro is here to help you discover the answers to those questions. With our intuitive software that essentially runs the backend of your business for you, you can continue to grow and expand without dealing with common pain points such as inefficient routes or wrong orders. 

Get in touch today to get started and see how we can help your business grow!

Click here to read more about Farm to People’s journey with Delivery Biz Pro.

The post Case Study: Farm To People Grows With DBP appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

By providing a service that utilizes small farmers in the area, residents can support local agriculture and those farmers don’t have to spend their resources hunting down customers. It’s a win-win-win for Skarsgard, their members, and the producers. 

More Profit, More Local Farmers, Less Work

The owner of Skarsgard Farms, Monte Skarsgard, says, “We use Delivery Biz Pro across the entire state of New Mexico to deliver 275 SKUs from micro-producers, ranging from strawberries to eggs to steak…Most of these producers are far too small to get shelf space at Whole Foods or a traditional grocer.”

On the benefits of using our CSA management software for their service, Skarsgard Farms mentions that DBP does the work of “four or five” administrative assistants while eliminating human error from the process. 

Bigger Than Just A Routing Software

DBP doesn’t simply serve as their delivery routing software, though. They also utilize DBP’s data collection capabilities to target specific customers. Because placing an order requires an email address, anyone who has ordered tomatoes, for example, will be placed into a category where they can later be retargeted with an email announcing a fresh harvest of heirloom tomatoes. 

These types of functions from our CSA software have allowed businesses like Skarsgard Farms to optimize their marketing, reach and keep more customers, and support other small businesses along the way. 

Skarsgard Farms has also found that they benefit from the automated routing features of their CSA software. The delivery routing software in our product can identify the most profitable routes so that the farm can determine where to focus their marketing efforts. 

Playing To The Market

As we mentioned above, Skarsgard Farms operates out of New Mexico, a state that is not known for producing a plethora and variety of produce year-round due to its desert climate. This provides a market area in which residents want fresh, colorful, local, and organic fruits and veggies. 

The Skarsgard Farms website addresses this, saying, “We recognize that New Mexico is not an ideal point on the map to produce food year-round, so we partner with growers in neighboring states in addition to New Mexico to fill the void in diversity and availability of produce here in the Land of Enchantment. This turns our community into a regional community, inclusive of New Mexico, Arizona, California, Colorado, and Mexico so that our members can receive amazing, Certified Organic produce all year long instead of being limited by the seasonality of our local area.”

Grow Your CSA With Delivery Biz Pro

Skarsgard Farms is a unique business that provides a CSA-type service that combines the produce and products of farms across multiple states. Whether you’re a multi-state service like Skarsgard or you run a small CSA farm, our software can help you grow your business.

Our CSA software allows you to focus on providing your members with high-quality, diverse products without having to worry about logistics. From intuitive route planning to an integrated website, payment, and ordering system, you can take your CSA further without having to employ a handful of assistants and an IT team. We handle that for you, so you can help your community thrive with fresh, local food. 

To learn more about how Delivery Biz Pro can help your business thrive, get in touch with our team. We’d be happy to hop on the phone and see if our product is right for your business model. 

To learn more about Skarsgard Farms’ journey with Delivery Biz Pro, check out this article.

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If you run a small farm, you can get in on this trend, too. Many farms run on one of a few business models. They might sell their produce at a roadside stand or a farmers market, offer a pick-your-own service, or offer subscription farming through community-supported agriculture (CSA). As we touched on earlier, there is now another business model that many local farms are breaking into: home delivery.

Home delivery tends to take something that is very personal, produce shopping, and make it impersonal. Customers can order produce and have it delivered to their home without ever seeing your face. For that reason, we’re offering some tips below to help keep your produce business successful, including how a produce delivery software can help you provide your customers with the best service.

Provide Amazing Customer Service

One thing that never goes out of style is good customer service. Ensuring that your website is easy to use and that your customers know how to contact you or your representative can help them remember that there is an actual person who cares about them running this produce delivery business.

Keep In Touch

There’s a fine line between keeping in touch with your customers and spamming their inboxes with unnecessary emails. When blasting out emails to your customer base, remember the following:

• Write an amazing subject line. Customers will only open emails they know will benefit them. Subject lines should be short and leave your customers wanting more.
• Be brief. Your customers are busy and if you’re sending an email, it’s because you have something important to say. Keep things short, sweet, and to the point.
• Have a goal for the email. Each email should serve a purpose. Are you introducing new products? Are you offering a holiday discount? Are you making changes to your delivery schedule? In other words, your customers should get something out of reading your email.
• DON’T YELL!!! IT LOOKS SPAMMY!!!!! WE KNOW YOU’RE EXCITED!!!!!!!!!!!!!!!!!!!! WE ARE, TOO!!!!!!! Emails in all-caps can look more like your grandmother’s political Facebook post than a professional marketing campaign. Get your customers excited by using a friendly and casual tone, including bright images of fresh produce and happy people, and offering a nice little promotional code for a discount off of their next delivery or a special incentive to refer a friend.
• Get personal. Using our home delivery software, you can send personalized emails to specific customers for their birthday, their one-year anniversary as your subscriber, if a customer has unpurchased items sitting in their cart, or for other reasons.

If you’re sending out emails to your customer base, make sure you are able to track what works and what doesn’t so you can adjust your strategy for the most results. With the Delivery Biz Pro home delivery software, you can track your email communications and see who read it, which links inside the email were clicked on, and find out just how effective your email communication is.

Highlight Reviews

When someone shops at a grocery store, they can interact with the produce they’re buying and pick the best-looking items from the shelf. When someone orders produce online for delivery, they have no idea what they’ll be getting. Reach out to your current customer base and ask for reviews of your produce and services. Chances are if potential customers see that your existing customers rave about how fresh your produce is, then they’ll be more likely to commit to your service.

Quality of Produce

When delivering produce, you need to ensure your prices are fair for the quality of your produce and your delivery service. While some customers will be pickier than others, you can take steps to prove to your customers that your produce is fresh and of a high quality. One way you can convey the quality of your service is through certain certifications. Examples of certifications include organic, pesticide-free, non-GMO, and compliance with Good Agricultural Practices (GAP) and Good Handling Practices (GHP).

Reliable Delivery Every Single Time

The larger your business grows, the more difficult it will be to provide consistent, accurate home deliveries, especially without a good produce delivery management software that integrates all aspects of your business. At Delivery Biz Pro, we have created a customizable home delivery software that streamlines processes from the moment a customer enters your website to when they place an order to when their delivery is dropped off.

Meeting Your Produce Delivery Software Needs

Learn more about using Delivery Biz Pro as your produce delivery software provider by telling us a little bit more about your business. Fill out our short no-commitment home delivery software application form and we’ll be in touch to chat about your business model and find out if we’re a good fit for you. Breaking into the home delivery sector can be intimidating, but with the right software to help run your business, you can see how streamlined and straightforward the process can be.

The post Success Tips For Small Farms Using A Produce Delivery Software appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Below, you’ll find five ways to make your CSA stand out from the competition — and we don’t just mean other CSAs in the area. Grocery stores and meal delivery programs are all offering something similar: produce and convenience. You simply need to prove to your shareholders that your produce is fresher, better, and more convenient than what the “other guys” are offering. Keep reading to learn a few ways to get ahead of the competition!

Make Your CSA Stand Out

1. Offer Home Delivery Of Fresh Produce: As a CSA farmer, you have a lot of competition whether there are other CSAs in your region or not. Home delivery of fresh produce looks to be the way of the future, with everyone from local and national grocery chains to Walmart and Amazon offering grocery deliveries. On top of that, you also have companies like Blue Apron and Hello Fresh delivering full meal kits. It is worth adding the convenience of home delivery to your CSA, as potential customers might be on the fence if they will need to travel to your farm to get their produce. Advertising your home delivery capabilities might just be what it takes to convince them to use your service. After all, produce they get from a CSA is going to be fresher and closer to home than anything they can get from Amazon or Blue Apron! And if this sounds complicated, don’t worry. There is software for local farmers that make the ordering, routing, and delivery process seamless.
2. Create An Online Community: Consider starting a Facebook group or other online forum where members of your CSA can interact with each other, share recipes, and discuss other topics related to your farm. This is also a great place for you to share updates about the farm and get your shareholders more involved. Share pictures of upcoming yields to get customers excited about their next delivery or let them know the best way to store this week’s items to keep them fresh. You can even offer opportunities for shareholders to come help out on the farm in exchange for discounts on their membership, or encourage them to invite their friends to the group so you can expand your reach to more potential customers.
3. Get Certified: The more certifications you have as a local farmer, the more credibility you’ll have with your customers. If you grow organically or have free-range chickens, start the process of certification for it. You can also be certified in humanely raised meat products, grass-fed beef, non-GMO, and lots of other things that shareholders like to see! Sometimes the certification process can take a long time, but the sooner you start, the sooner you’ll be able to tell your shareholders you are an organic farmer, you’re just waiting on the paperwork.
4. Offer Unique Produce… But Don’t Get Too Crazy: You want to offer your subscribers something special that other CSAs do not. However, you don’t want to get too crazy with how much unique produce you offer because your customers don’t want to have to Google every new vegetable they unbox as they are trying to cook dinner for their families. If you do offer some unique produce, be sure to include a recipe card on how to prepare and cook it. While most people will know exactly what to do with a crown of broccoli or some fresh carrots, they might be less sure how to prepare eggplant, jicama, and okra. Finding the perfect balance between variety, usability, familiarity, and uniqueness is key.
5. Get Feedback From Your Shareholders: Perhaps one of the best things you can do for your CSA is continue to adapt and change it to meet the desires of your shareholders. For example, doing this can relate directly back to number four by allowing your customers a place to say, “Hey, there’s way too many radishes in here and we never eat them!” Or, you might find that they love how much variety you have and that you’re the best CSA farmer they’ve ever worked with. If you never seek feedback, you’ll never know how they feel. One way to do this is by emailing surveys to your customers. Doing this at least twice throughout the season is a great place to start. Send out a survey in the middle of the season and ask your customers about their overall satisfaction and what they would like to see change. If you find out that a majority of your customers are unhappy about a certain aspect of your CSA, you’ll have time to make changes before the end of the season and hopefully encourage them to renew their membership. Using a software for small farmers will make it easier to keep up communication.

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Let’s Deliver The Groceries, Together!

We know that transitioning from a traditional pick-up-at-the-farm CSA to a CSA that offers delivery services is a huge step. There are a lot of factors that go into it, but we want to make it easy for you. Our comprehensive software has been specifically designed to meet the needs of local farmers who offer delivery services of their fresh produce. With features ranging from inventory management to mass customer communication to routing your entire customer base with the press of a button, we make it easy to handle orders and get them delivered to the right people at the right time.

Get in touch with Delivery Biz Pro today to learn more about using our produce delivery software for your CSA farm! We’ll set up a time to chat and see if we’re the right choice for your business.

The post 5 Ways To Make Your CSA Stand Out appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.